Cancellations
CBT / ITM / GEAR CONVERSION / PRIVATE MOTORCYCLING COURSES:
If you wish to cancel your course for any reason, you MUST provide Stoke MT with a minimum of 5 (five) full working days’ written notice before the start of your course. Cancellations made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Orders placed less than 5 clear working days ahead of the training are subject to these terms. You will not be able to cancel an order once placed IF less than 5 working days ahead of the training date. All cancellations are subject to an administration fee of £25, deducted from any refund issued.
FULL MOTORCYCLE LICENCE COURSES – A1 / A2 / A (DAS)
If you wish to cancel your course for any reason, you MUST provide Stoke MT a minimum of 12 (12) full working days’ written notice before the start of your course. Cancellations made after or within 12 full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Cancellations made in writing more than 12 working days in advance of training will be refunded minus a £25 administration fee within 7 - 10 working days via the same way you paid. DAS A1-A2 full courses booked, include 1 test fee for each module, any re-test fees are payable extra at the time of booking the test date, along with extra training time needed outside of the course time frame, CBT 6 hours, 24hours towards the module1 and module2 (inclusive)
How to rebook your course:
If you wish to rebook or amend your course booking for any reason, you must provide a minimum of 5 (five) full working days’ written notice (12 full working days’ notice in case of Full Motorcycle License Courses) before your course starts. Any rebooking or amendment requests after or within the 5 (five) full working days (or the 12 full working days’ written notice for Full Motorcycle Licence Courses) from the start date of the course will result in a loss of fees paid and no refund will be made nor will be possible. To avoid doubt working days are Monday to Friday 9am to 6pm. For course amendments made more than 5 full working days in advance or 12 working days for full licence courses, a £25 administration fee will be charged. Amendments subject to the administration fee include but not limited to, bike hire, course dates, rider details, course type, training location. The administration fee must be paid before an amendment is made to a booking. For more information, please contact us at our email address: karl.gaynor@stokemt.co.uk You may rebook via our website or by emailing us at karl.gaynor@stokemt.co.uk
Refunds
Refunds can be requested 5 (five) full working days before the start date of the course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses). If you wish to cancel your course and receive a refund you must provide at least 5 (five) full working days’ written notice prior to the start of that course (or 12 full working days’ notice in case of Full Motorcycle Licence Courses) and you MUST also provide us with the booking confirmation receipt. All cancellations, order amendments and refunds are subject to a £25 administration fee automatically deducted from any refund requested.
We will NOT offer nor be liable to offer a refund unless a valid receipt can be provided. Refunds will be made in the same way the original payment was received by us.
However, we reserve the right to refuse a refund if no proof of purchase can be provided in which event we will not be liable nor responsible for any loss you may suffer as a result of the loss of fees paid and our refusal to provide a refund to you. Refunds may take up to 10 working days to credit back to your bank account.
Complaints Procedure
At Stoke MT we take complaints about our website, staff and Training very seriously. If you are not satisfied with any part of your experience with us, please follow this process for raising a formal complaint:
To make a complaint please send an email with your name, course date and details of the complaint to karl.gaynor@stokemt.co.uk. Please include all relevant details about your complaint and please include any names if needed, any complaint will be anonymised before information passed on.
Please note we cannot take any complaints by telephone as we need a written record of all complaints.
What happens Next?
When you’ve made your complaint, we will send you an email to let you know this has been received.
Our complaints process has two stages:
- Stage 1 - Our Manager will investigate your complaint and respond to you within 7 working days. This will usually resolve all complaints.
- Stage 2 - In the very rare event escalation is required, a business Director will investigate and respond via our team within 7 further working days of the complaint being escalated. All Director decisions are final.
Training School Terms and Conditions
The below terms and conditions outline the terms and conditions you are required to enter into, and hereby agree to comply with, with the Training School Stoke MT, for the delivery of the motorcycle training courses.
English Language
All courses are conducted in English, you must be able to understand and communicate in English to a clear and safe standard as deemed by the instructor in order to attend and complete your training. The reason being is for your safety and others around you, the instructor needs to be able to communicate clearly with you in order to train you and keep you safe. Failure to meet this requirement at any time will result in your course being terminated, and will result in the loss of your entire paid fees and no refund will be made or will be possible. The instructors decision is final when it comes to the assessment of your communication and ability to follow instructions in English.
Licence
On the day of your training, you must hold and be in possession of a valid UK driving or provisional licence. It must be produced to your trainer upon Arrival for the course. You must also provide your National Insurance Number. This may be required to perform a licence check.
No other forms of licence or identification will be or are acceptable. Only the original licence is acceptable, no copies or paper counterparts will be accepted. It is your responsibility to bring these documents to all training sessions that you attend with the Partner Training School . In failing to do so, training may be terminated for that day and fees for that day will be lost. This may impact on your course and in your losing the entire course fees. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.
- EU licence must be accompanied with UK counterpart licence number and photo identification (such as a valid passport) .
- Licences must not be on or past the expiry date on day of training and you cannot have more than 5 penalty points on any given licence
It is your responsibility to make sure that the licence is valid and up to date before any formal training course can commence. Details of how to check if your licence is valid and up to date are available on the GOV website.
Attendance
You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be delayed or postponed for an individual. Late attendance (arriving after the start time of your training/course) may lead to you missing your session and your fees being forfeited. Under no circumstances will we be responsible or liable to you for any such losses incurred or the forfeiture of any fees by you. You cannot join the course once it has started as you must complete each part of the course by law.
We cannot offer, nor will be responsible or liable to you in relation to, refunds or compensation for missed training sessions or tests. If you do not attend elements of your time-tabled training, your course may be terminated and your continued ability to attend cancelled with no refund. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. Courses are sold as a whole and we cannot offer refunds for part elements not attended. Under no circumstances will we be responsible or liable to you for any loss incurred by you as a result of any non-refund of any fees paid by you for courses you do not attend or are late for.
It is the instructor’s role to teach all students to the best of their ability but it is also the student’s responsibility to take on the role to learn. If you decide to end your training during your course and not continue training as instructed this will result in the loss of your entire paid fees and no refund will be made or will be possible.
Illness including Covid-19 - Failure to attend a booked course due to any form of illness will be subject to our standard terms of booking and no exception will be provided. Cancellations due to illness made with less than 5 (five) full working days will result in the loss of your entire paid fees and no refund will be made or will be possible. To avoid doubt, working days are Monday to Friday 9am to 6pm excluding Bank Holidays. Orders placed less than 5 clear working days ahead of the training are subject to these terms. You will not be able to cancel a course once placed (for any reason including illness) IF less than 5 working days ahead of the training date.
Special Assistance
We are keen to support as many people as possible in learning to ride. However if you are aware of a physical or mental disability which could affect your motorcycle training, you MUST contact Stoke MT via email BEFORE placing a booking. As motorcycle training is a group activity, we cannot guarantee we will be able to accommodate for special individual learning requirements without prior notice. If you book a course without notifying us first of the assistance you require and the instructor is unable to provide the training, you will forfeit the money paid for your course and no refund will be offered.
Suitable Clothing
Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm.
We understand you may be new to biking and may not yet have your own motorcycle equipment. Please note that Stoke MT does not accept trainers, tracksuit bottoms, sandals or shorts as you would be at risk of a serious injury.
If clothing worn is viewed as inappropriate and unsafe, you may be asked to rebook the training course at an additional cost. Under no circumstances will we be responsible or liable to you for any such loss incurred by you in these circumstances.
Adult Size Bicycle
It is a basic course requirement that all riders must be able to ride an adult size bicycle confidently and safely on the road prior to undergoing any form of motorcycle training course. The training courses provided are not designed to teach basic balance and control skills and are there for a pre-requisite to taking any form of motorcycle training. If at any point during a motorcycle training course, the instructor believes the skill and progress being made is not safe and sufficient and due to a lack of balance and control which should be practiced on an adult sized bicycle, this will result in the instructor terminating your training course and will result in the loss of your entire paid fees and no refund will be made or due.
Eye Sight Test
The DVSA has strict rules for driver and motorcycle training, and it is part of their requirements (and the UK law) that you meet the minimum legal eye sight requirements at all times. They have devised a simple test for this, which is to read a registration plate (number plate) from 20.5 metres away (with, or without glasses or corrective eyewear). Failing to read this will result in the instructor terminating your training course will result in the loss of your entire paid fees and no refund will be made or will be possible.
Legal requirements
Compulsory Basic Training ( CBT ) can only be provided by an Approved Authorised Training Body ( ATB ).All training courses carried out by us, are governed by the DVSA. Further details of the accreditation and requirements which need to be met to become a DVSA approved motorcycle training school can be found at the GOV.UK website .
Course Agreement 1
All attendees attending training courses will be required to agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. IF you fail to follow the necessary requirements or DO NOT respond to training will have your training course terminated. Under no circumstances will we be responsible or liable to you for any such loss incurred by you. If you are a complete beginner/novice in relation to riding a motorcycle/scooter and if your EXPECTATION is to complete your CBT in one day, then we strongly suggest you start with a Beginners Course (commonly known as ITM - Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT.
Course Agreement 2
All students on CBT courses must sign a disclaimer provided by Stoke MT before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your CBT involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the public highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you.
Students who are declared by Stoke MT, not be safe to continue to the on-road training will be asked to finish the course and return for further training. Further training will be required to be booked in and paid for, usually at a discounted rate. It is at the instructors sole discretion how much training is required for the Student to safely progress to on-road training and CBT completion.
Failure to sign this declaration will result in the course being unable to continue as the on-road element will be incomplete; you will need to book more onsite training.
Road Traffic Violations
If you are in control of one of Stoke MT motorcycles or scooters you take full responsibility for any violations regarding road traffic laws caused by you when riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. You will be informed of the offence. Under no circumstances will we be responsible or liable to you in this regard.
Behaviour
If at any time you show an unsuitable attitude, or demonstrate unacceptable risk-taking or failure to comply with an instruction that endangers yourself or others on the road, Stoke MT reserves the right to immediately terminate training and to forfeit all fees paid to them and paid to us. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.
The Stoke MT instructor as a licenced DVSA assessor has the final decision in this matter. Additional training at Stoke MT will be arranged at your full expense. Under no circumstances will we be responsible or liable to you for any such loss incurred by you.
Any inappropriate behaviour displayed by the client while taking part in any training course, could lead to the training being terminated and may also lead to relevant authorities being notified.
Any abuse of our instructors or other clients will not be tolerated on any level.
If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect with no refund of fees paid being provided.
Under no circumstances will we be responsible or liable to you for any such loss incurred by you.
Any illegal or inappropriate behaviour will simply not be tolerated.
Customer Vehicles
Any vehicles supplied by you for use on any training courses conducted by the Partner Training School will not be covered by their insurance policy. It is your responsibility to ensure that you have appropriate insurance in place.
Responsibility is with you to ensure that your vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the Partner Training School trainer at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.
Injuries
In the unlikely event of an accident, or loss or damage to your personal effects, you acknowledge and agree that Stoke MT, will not be liable for nor responsible for any direct or indirect loss, damage or injury arising from or in connection with any such accident, loss or damage.
Bike Hire
Please note that the terms below are only applicable if you are hiring a bike from a Partner Training School for purposes of doing your course.
Fixed penalties, etc.
The hirer shall be liable, as if the owner of the motorcycle, in respect of any:
1. Fixed penalty notice offence committed in respect of that motorcycle under part three and the relevant schedules of the Road Traffic Offenders Act 1988 as amended by the Parking Act 1989 and that those provisions may be amended or replaced from time to time
2. Excess charge which may be incurred in respect of the motorcycle in pursuance of an order sections 45 & 46 of the road traffic regulation 1984 as amended by the Road Traffic Offenders Act 1988 and by the Parking Act 1989, and as those provisions maybe amended or replaced from time to time
Insurance provided by Stoke MT
The motorcycle is at all times covered by the School’s Third Party Only insurance policy, the terms of which are available for inspection by the hirer at the Partner Training School training centre.
The hirer, shall, however, remain liable for any loss or damage to the motorcycle as a result of any accident, collision and any act of negligence of the hirer.
The hirer also shall remain liable for any loss or damage to a third party as a result of the wilful act or negligence of the hirer, or any breach of the terms of the insurance policy and shall indemnify the Partner Training School from any third party claim, whether consequential or otherwise, which arises there from.
Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.
We will be and are under no circumstance liable nor responsible for the quality of training, equipment, customer behaviour, insurance or any other event which takes place during the motorcycle training or any loss or damage suffered or incurred by you.
By accepting these terms, and by making your booking through our site, you agree to the above terms and agree to the terms and conditions of the Partner Training School.
Likewise, by making a booking with us you are accepting our Terms & Conditions of booking and our terms in relation to using our website..
Medication
Please make your trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.